Asana + TOPdesk

Trigger task creation in Asana for every updated incident in TOPdesk

Improve your project management efficiency with this handy workflow. When there's an updated incident in TOPdesk, a task is instantly created in Asana. This ensures your team is immediately notified about changes and can start working on them right away. Stay on top of updates and swiftly resolve incidents, saving your time and boosting productivity.

When this happens...
Updated Incident
Triggers when an Incident is updated.
TriggerPolling
automatically do this!
Create Task
Creates a new task in Asana with specified details.
ActionWrite

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Supported triggers and actions

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
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- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
- ProjectRequired
Trigger
Instant
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New Tag Created
Triggered when you create a new tag.
Trigger
Polling
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- WorkspaceRequired
- ProjectRequired
- SectionRequired
Trigger
Instant
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- Workspace / OrganizationRequired
Trigger
Polling
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- Workspace / Organization
Trigger
Polling
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- Task IDRequired
- TagRequired
Action
Write
- ProjectRequired
- TaskRequired
- FileRequired
Action
Write
- Workspace or Organization
- Project TemplateRequired
- Project NameRequired
- Privacy Setting
Action
Write
- WorkspaceRequired
- Parent TaskRequired
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Write
- WorkspaceRequired
- Task NameRequired
- Task Description
- Enable Rich Text Formatting
- Assignee
- Followers
- Tags
- Mark Task as complete?
- Mark Task as liked?
- Custom Field Info
Action
Write
- Task IDRequired
- TagRequired
Action
Write
- Workspace
- Task IDRequired
- Mark as Complete
- Mark as Liked
- Task Name
- Assignee
- Followers
- Tags
- Description
- Use Rich Text Formatting
- Custom Field Info
Action
Write
- WorkspaceRequired
- ProjectRequired
- Completed Since (Includes Incomplete Tasks if Set)
- Limit
Action
Search
- Workspace/Organization
- Team
- Project NameRequired
- Include Archived Projects
Action
Search
- Workspace
- Project
- Task IDRequired
- Limit
Action
Search
- Task ID or GIDRequired
Action
Search
- WorkspaceRequired
- ProjectRequired
- Task NameRequired
Action
Search
- Email Address or User IDRequired
Action
Search
- Task ID or GIDRequired
- WorkspaceRequired
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Search or write

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
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- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- Workspace
- Project
Trigger
Polling
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Task
- Workspace
Trigger
Polling
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
- Fields
- Disclaimer
Trigger
Instant
Try It
New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Polling
Try It
- Task IDRequired
- WorkspaceRequired
- ProjectRequired
- SectionRequired
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
- Tag
- NameRequired
- Task Fields
Action
Write
- Workspace / OrganizationRequired
- ProjectRequired
- Section NameRequired
- Section to Insert After
- Section to Insert Before
Action
Write
- Copy
- WorkspaceRequired
- Project
- Task TemplateRequired
- Task Name
Action
Write
- WorkspaceRequired
- Team
- NameRequired
- NotesRequired
Action
Write
- WorkspaceRequired
- ProjectRequired
- TaskRequired
- TextRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
- NameRequired
Action
Search
- WorkspaceRequired
- ProjectRequired
- Section NameRequired
Action
Search
- Workspace
- Project
- Task IDRequired
- Maximum Results
- Comment Order
Action
Search
- Premium User Help Text
- Workspace IDRequired
- Projects (Any)
- Search Text
- Limit
- Is Subtask?
- Is Completed?
- Sort By
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Created After
- Created Before
- Modified After
- Modified Before
- Task Type
- Custom Fields Help Text
Action
Search
- Email Address or IDRequired
Action
Search
- WorkspaceRequired
- NameRequired
- Team
- NotesRequired
Action
Search or write

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn more

Related categories

Project Management

Similar apps

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Learn more

Related categories

IT Operations

Asana + TOPdesk

Trigger task creation in Asana for every updated incident in TOPdesk

New Major Incident

New Incident

Updated Incident

Update Incident

Find Branch

Find Incident

New Task

New Project

New Completed Subtask

New Tag Created

Task Moved to Section

New Team

New User

Add Tag to Task

Attach File

Create Project From Template

Create Subtask

Create Task

Remove Tag from Task

Update Task

Find All Tasks From Project

Find Project V2

Find Task Attachments by Task ID

Find Task by ID

Find Task in Project

Find User V2

Find or Create Task

New First Line Incident

New Second Line Incident

Create an Incident

Find Last Action

Find Person

Completed Task

New Comment on a Task

New Story

New Subtask

New Attachment Added to Task

Tag Added to Task

Updated Task

New Workspace/Organization

Add Task to Section of Project

Create Duplicate Task

Create Section

Create Task From Template

Create Project

Create Comment/Story

API Request (Beta)

Find Project

Find Section in Project

Find Task Comments

Find Tasks in Workspace

Find User

Find or Create Project

About Asana

Related categories

Similar apps

Google Tasks

Todoist

Toodledo

About TOPdesk

Related categories