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Quickly connect OpenPhone to Gorgias with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate OpenPhone with Gorgias - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call Recording Completed" from OpenPhone.
Add your action
An action happens after the trigger—such as "Create Ticket" in Gorgias.
You’re connected!
Zapier seamlessly connects OpenPhone and Gorgias, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- Select Phone NumbersRequired
Try ItTriggerInstant- FromRequired
- ToRequired
- MessageRequired
- Mark conversation as done
ActionWrite
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- ID
- First Name
- Last Name
- Company
- Job Title
- Phone Numbers
- Email Addresses
- Share With
ActionWrite- StatusRequired
- SubjectRequired
- Tags
- External ID
- ChannelRequired
- Source typeRequired
- From Name
- From AddressRequired
- To Name
- To AddressRequired
- Body (HTML)
- Body (text)
- Message ID
- External ID
- Created at
- ViaRequired
ActionWrite
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Connect OpenPhone and Gorgias to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Frequently Asked Questions about OpenPhone + Gorgias integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with OpenPhone and Gorgias
How do I integrate OpenPhone with Gorgias?
To integrate OpenPhone with Gorgias, you need to set up a connection between the two services via a trigger-action system. Start by selecting 'New SMS Received' in OpenPhone as your trigger. Then, choose an action in Gorgias, such as 'Create Ticket', to automate support ticket creation when you get messages on OpenPhone.
What triggers can I use from OpenPhone for the integration?
You can use triggers like 'New SMS Received', 'Missed Call', or 'Voicemail Received' in OpenPhone for the integration with Gorgias. These triggers allow you to respond promptly by creating tickets or sending automated responses in Gorgias.
Are there any actions specific to Gorgias I can automate with this integration?
Yes, actions such as 'Create Ticket', 'Update Customer Profile', or 'Add Comment' in Gorgias can be automated through the integration. These help streamline handling inquiries and updating customer details based on phone interactions.
Can I track call activities from OpenPhone in Gorgias?
Yes, by setting up your integration to trigger on call activities like 'Missed Call' or when a call is received, you can automatically create records in Gorgias to track these interactions and maintain context within customer support tickets.
Does the integration work for both SMS and calls?
Absolutely. You can set up triggers for both SMS and call events in OpenPhone, allowing seamless interaction with Gorgias where these can result in actions like creating tickets or updating profiles based on new communications.
Is it possible to update a customer's profile automatically when they contact us via OpenPhone?
Yes, using triggers such as 'New SMS Received' or 'Voicemail Received' from OpenPhone, you can configure actions like 'Update Customer Profile' in Gorgias, keeping customer data current with minimal manual input.
How do we ensure all communication via OpenPhone is captured within our ticketing system?
By selecting appropriate triggers (e.g., receiving an SMS or missing a call) and defining corresponding actions like creating tickets within your integration setup, every communication received through OpenPhone will be recorded in your ticketing system efficiently.
