Connect Freshdesk and Microsoft Office 365 to unlock the power of automation
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Set up your first integration
Quickly connect Freshdesk to Microsoft Office 365 with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Microsoft Office 365 - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Create Event" in Microsoft Office 365.
You’re connected!
Zapier seamlessly connects Freshdesk and Microsoft Office 365, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Connect Freshdesk and Microsoft Office 365 to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Freshdesk on the Zapier blog
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Frequently Asked Questions about Freshdesk + Microsoft Office 365 integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Microsoft Office 365
How does the integration between Freshdesk and Microsoft Office 365 work?
Our integration allows Freshdesk to interact with Microsoft Office 365 through defined triggers and actions. For example, when a new Freshdesk ticket is created, it can trigger an action in Office 365, like sending an email or creating a calendar event.
What are some examples of triggers in the Freshdesk-Office 365 integration?
Triggers in this integration include events like the creation of a new ticket in Freshdesk, updates to existing tickets, or changes in ticket status. These triggers can initiate various actions within Office 365.
What actions can be performed in Office 365 as part of this integration?
Once a trigger from Freshdesk occurs, it can lead to actions such as sending an email through Outlook, creating calendar events, updating contacts, or even generating tasks within your Office 365 suite.
Is it possible to update existing events in Office 365 using this integration?
Yes, you can set up your triggers so that updates to tickets in Freshdesk can modify existing events within your Office 365 calendar rather than just creating new ones.
Do I need any special permissions for integrating these platforms?
To use the Freshdesk and Office 365 integration effectively, you must have relevant administrative privileges on both platforms. This includes access rights to modify settings, manage users, and handle data flows between the applications.
Can I customize what data gets transferred between Freshdesk and Office 365?
Absolutely. We provide flexible options to filter and map data fields between Freshdesk and Microsoft Office 365. You can specify exactly which pieces of information should be shared based on your organizational needs.
What should I do if I encounter issues during the integration process?
If you experience any difficulties while setting up or using the integration, please ensure that all credentials are correct and that permissions are properly set. You may also need to check firewall settings or network policies that could block communications between the systems.
