Rochi is a freelance writer for B2B SaaS companies in marketing, productivity, HR, and eCommerce. When she's not writing, you can find her engrossed in a fiction book or contemplating a Mary Oliver poem. Learn more at rochizalani.com
Rochi's articles
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More from Rochi
Productivity tips
The 5 best note-taking methods for more effective notes
Use these 5 note-taking techniques to make it easier to understand your notes when revisiting them.
By Rochi Zalani
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10 min read
Productivity tips
How I embrace sustainable productivity with these 5 principles
Here are five principles I used to land at a place where I can enjoy the work that I do and find time for myself outside of the office, consistently.
By Rochi Zalani
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6 min read
Business tips
How to implement proactive customer service (with real examples)
Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.
By Rochi Zalani
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4 min read
Business tips
5 customer support channels and when to use each one
Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.
By Rochi Zalani
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8 min read
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