Instant Capture
Automatically convert tickets, emails, and monitoring alerts into incident records the moment they appear.
- IT Automation
- Gestión de incidentes
Gestión de incidentes
Incident Management automations connect support tools, monitoring systems, and communication channels so incidents are captured, classified, and routed instantly. Zapier logs every alert in a structured database, notifies the right people, and keeps records synchronized across apps. This reduces manual triage, shortens resolution times, and ensures a complete audit trail.
Seamless Escalation
Trigger notifications, task creation, and channel updates to involve the correct responders without delay.
Unified Tracking
Keep incident status, comments, and reports synced across CRMs, project tools, and databases for end-to-end visibility.
Featured use cases
Automatically create or update incident records from new or modified service tickets for faster, centralized incident management.
+ moreAutomate end-to-end incident reporting by extracting alert details from emails, notifying teams in messaging channels, and creating records in your incident management tool.
+ moreAutomate direct message alerts for new incidents to ensure rapid awareness and response.
+ moreAutomatically convert new support tickets into incident records for real-time alerts and faster resolution.
+ moreAutomatically create and update tickets in your incident management system for every new issue to ensure timely response and reduce manual effort.
+ moreAutomatically escalate critical events to on-call incident teams to reduce response times and prevent downtime.
+ more