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Set up your first integration
Quickly connect Zendesk to Motion with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Zendesk with Motion - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Create Project" in Motion.
You’re connected!
Zapier seamlessly connects Zendesk and Motion, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Connect Zendesk and Motion to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Learn how to automate Motion on the Zapier blog
Frequently Asked Questions about Zendesk + Motion integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Motion
How do I set up the integration between Zendesk and Motion?
To set up the integration, log in to both your Zendesk and Motion accounts. You'll need to navigate to the integrations section where you can select Zendesk as the trigger application and Motion as the action application. Follow the prompts to authenticate both apps. You can then choose specific triggers in Zendesk, such as a new ticket or an updated ticket, and specify actions in Motion like creating a task or updating a project.
What triggers are available in this integration?
The Zendesk-Motion integration supports several triggers from Zendesk, including when a new ticket is created, when a ticket's status changes, or when a ticket is assigned to a different agent. These triggers can then initiate various actions within Motion.
Can I create tasks in Motion based on tickets created in Zendesk?
Yes, you can create tasks in Motion whenever tickets are created in Zendesk. By setting up this trigger-action pair, each time a support ticket is generated, a corresponding task will automatically be created in your Motion account.
Is it possible to update projects in Motion when there are changes in ticket status on Zendesk?
Absolutely! You can configure the integration so that whenever there is a change in the status of a ticket on Zendesk, such as moving from 'Open' to 'Resolved', an update is made automatically to the relevant project within your Motion account.
How do I handle authentication issues during setup?
If you encounter authentication issues while setting up the integration, ensure that you have admin access and that your credentials for both platforms are correct. It might also help to check if there are any network issues or firewall settings blocking access. You can try reconnecting by logging out and back into your accounts.
Are there any limitations on the number of integrations I can create between these platforms?
There’s no limit imposed by us on how many integrations you can create between Zendesk and Motion. However, keep an eye on any restrictions from your accounts related to API call limits or plan subscriptions that might affect performance.
What should I do if my triggered actions are not performing as expected?
If triggered actions aren't working as expected, start by reviewing your setup configuration for errors. Ensure that all necessary permissions are granted for both applications and double-check each trigger and action pairing for accuracy. It may also be helpful to look at logs if available or contact support for more structured troubleshooting steps.
