Articles that mention "Zendesk"

Support Recap: The Data that Drives Customer Support for Over 600,000 Product Use Cases

Support Bliss: Inbox zero in Help Scout Like most operations at Zapier, our process to measure support has gone through several iterations.

How automation decreased Lucidchart's QA checks by 30%

Collaboration across teams ought to be business as usual. But if you've ever worked at a company that's undergone rapid growth, you know communication can break down almost as quickly as new employees are hired.

How a Real Estate Broker Uses Automation to Reduce Follow-Up Time by 90%

Our stories explore how Zapier's users solve common problems. From marketers to CEOs, educators to real estate agents, millions use Zapier to automate their most tedious tasks. If you haven't yet, try Zapier for free to see what we're all about.

How Support & Product Teams at Calendly Save 10 Hours Every Week

How you communicate within your company depends on things like your size, your industry, and your tools. Small startups might talk across the kitchen table to each other. Titans of banking have guidelines on how to share information with other teams.

BarkBox Keeps Its Pack Together with Automated Emails and Team Notifications

For some (this writer included), dogs go beyond being just pets. Dogs are our cuddle bugs, our hiking buddies, our protectors, and our goofballs. They're our family.

How the Seahawks Management Team Listens to the World’s Loudest Fans

Seattle Seahawks fans are the loudest in the world. Really, they are. A packed CenturyLink Field of over 68,000 fans on December 2 set a Guinness World Record for crowd noise, clocking in at 137.6 decibels. That’s equivalent to a jet engine on takeoff.

How a Los Angeles Startup Built and Scaled a Santa Video Chat App in Three Months

What started with a boy’s curiosity this fall has become an app sensation this winter. Hello Santa, an app that offers live video calls with Santa Claus, has given thousands of kids around the world a chance to chat with Jolly Old Saint Nick.