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How Zapier works
Zapier makes it easy to integrate Productboard with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Feature" from Productboard.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Productboard and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Feature
Triggers when a new feature is created.
Try ItTriggerPolling - Feature OwnerRequired
- Feature NameRequired
- Feature Product
- Feature Description
- Feature StatusRequired
- Feature Tags
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TableRequired
Try ItTriggerPolling
- New Note
Triggers when a new note is created.
Try ItTriggerPolling - Note Title
- Note Content
- Note OwnerRequired
- Said by (User Name)
- Said by (User E-Mail)
- Said By (User External ID)
- Note StatusRequired
- Note Tags
- Company domain
ActionWrite- TableRequired
Try ItTriggerPolling- FileRequired
- TableRequired
ActionWrite
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Connect Productboard and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Resolve incidents faster with automation
Frequently Asked Questions about Productboard + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Productboard and ServiceNow
What triggers can be used to initiate actions in Productboard when integrated with ServiceNow?
When integrating Productboard with ServiceNow, we can use various triggers such as 'New Incident', 'Updated Incident', and 'New Record'. These triggers can initiate corresponding actions in Productboard, like creating a new feature or updating an existing one based on the incident details from ServiceNow.
Can I create a new feature in Productboard based on a new record in ServiceNow?
Yes, you can create a new feature in Productboard when a new record is created in ServiceNow. This integration allows for seamless synchronization of data between the two platforms, ensuring that your product management team is aware of new records and can act accordingly.
How do updates to incidents in ServiceNow reflect on Productboard?
When an incident is updated in ServiceNow, it can trigger an action to update the associated feature or note in Productboard. The details from the updated incident ensure that all relevant information is accurately reflected in Productboard.
Is it possible to link incidents from ServiceNow directly to specific features in Productboard?
Yes, you can link incidents from ServiceNow directly to specific features in Productboard. By doing so, incidents are associated with relevant features, providing more context and ensuring that product decisions are informed by real-time customer feedback and issue tracking.
Can I customize the fields that are transferred from ServiceNow to Productboard during integration?
Absolutely! We offer customization options allowing you to define which fields are transferred from ServiceNow to Productboard. This flexibility ensures that only pertinent information is shared between the two systems, tailored to your workflow needs.
Do I need any coding knowledge to integrate Productboard with ServiceNow?
No coding knowledge is required to integrate Productboard with ServiceNow. Our integration setup process is user-friendly and designed for non-technical users. You simply follow the provided steps to configure triggers and actions as needed.
How secure is the data transfer between Productboard and ServiceNow during integration?
We prioritize security and ensure that all data transferred between Productboard and ServiceNow during integration is encrypted using industry-standard protocols. This ensures the integrity and confidentiality of your data at all times.
