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Set up your first integration
Quickly connect OpenPhone to Shopify with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate OpenPhone with Shopify - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call Recording Completed" from OpenPhone.
Add your action
An action happens after the trigger—such as "Add Line Item to Order" in Shopify.
You’re connected!
Zapier seamlessly connects OpenPhone and Shopify, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- Select Phone NumbersRequired
Try ItTriggerInstant- FromRequired
- ToRequired
- MessageRequired
- Mark conversation as done
ActionWrite
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- ID
- First Name
- Last Name
- Company
- Job Title
- Phone Numbers
- Email Addresses
- Share With
ActionWrite- New Blog
Triggers when a new blog is added to your Shopify store.
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Practical ways you can use OpenPhone and Shopify
Notify about completed calls from customers
Stay informed when a customer call completes. When a call recording is finished in OpenPhone, Zapier can notify you directly in Shopify. This ensures you're always up to date on customer interactions and streamlines your customer tracking process.
Business OwnerSend SMS on new Shopify product launches
Keep your audience engaged with new product launches. When a new product is created in Shopify, Zapier can trigger an SMS message sent via OpenPhone, notifying a list of customers about the new addition to the catalog.
Marketing & Marketing OpsLog customer texts for sales insights
Ensure sales teams stay updated on customer communications. When a new text is received in OpenPhone, Zapier can log this interaction in Shopify. This guarantees sales teams have full visibility into client engagement, improving sales pipeline tracking and efficiency.
Sales OpsLearn how to automate Shopify on the Zapier blog
Frequently Asked Questions about OpenPhone + Shopify integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with OpenPhone and Shopify
What can I do by integrating OpenPhone with Shopify?
With OpenPhone and Shopify integration, you can automate tasks such as sending SMS notifications to customers when an order is updated or fulfilled on Shopify. This helps in enhancing customer communication directly from your business phone system.
How do I set up triggers for OpenPhone and Shopify integration?
To set up triggers for the integration, you need to use our platform to connect both apps. Choose a trigger event like 'New Order' in Shopify which can initiate actions such as sending an SMS via OpenPhone.
Can I send automated texts to my customers when their orders are fulfilled?
Yes, you can automate order fulfillment notifications by setting a trigger in Shopify. When the order status changes to fulfilled, it will automatically send a text message through OpenPhone to inform your customers.
Are there any limits on the number of SMS messages that can be sent through this integration?
The limit on SMS messages depends on your OpenPhone subscription plan. Check your plan details, and ensure it aligns with your business needs for communicating with customers via SMS.
Is it possible to personalize messages sent through this integration?
Yes, our platform allows you to personalize text messages by including customer-specific data such as their name or order details from Shopify within your automated communication using OpenPhone.
How does this integration handle changes in customer information on Shopify?
When customer information is updated in Shopify, the integration can be set up to trigger an update notification via OpenPhone. This ensures that all communications reflect the most current customer details.
What actions can be triggered in OpenPhone from events happening in Shopify?
Actions that can be triggered include sending text messages or initiating phone calls based on specific events like new orders, abandoned carts, or updates in customer information within your Shopify store.
