LiveAgent + Simplesat
Create conversations in LiveAgent after receiving new Simplesat feedback
Close the loop with customer satisfaction feedback by creating new conversations in LiveAgent after receiving new Simplesat CSAT or NPS ratings. Just choose the department, then you can configure which Simplesat rating details should integrate with the conversation.
Close the loop with customer satisfaction feedback by creating new conversations in LiveAgent after receiving new Simplesat CSAT or NPS ratings. Just choose the department, then you can configure which Simplesat rating details should integrate with the conversation.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Create Conversation
Creates new conversation.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try It
