Zoho Desk + Zoho Mail

Create tickets in Zoho Desk from new emails in Zoho Mail

Stay on top of your customer service with this seamless workflow between Zoho Mail and Zoho Desk. Whenever you receive a new email in Zoho Mail, a ticket will be created in Zoho Desk, allowing your team to address customer inquiries promptly and effectively. This efficient process not only resolves customer issues faster, but also ensures that no email query goes unattended.

Stay on top of your customer service with this seamless workflow between Zoho Mail and Zoho Desk. Whenever you receive a new email in Zoho Mail, a ticket will be created in Zoho Desk, allowing your team to address customer inquiries promptly and effectively. This efficient process not only resolves customer issues faster, but also ensures that no email query goes unattended.

  1. When this happens...
    Zoho MailZoho Mail
    New Email

    Triggers when you receive a new email.

    TriggerPolling
  2. automatically do this!
    Zoho DeskZoho Desk
    Create Ticket

    Creates a new ticket for customer requests.

    ActionWrite
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Supported triggers and actions

    • Group Result

    • Account Details

    • Search ValueRequired

    Trigger
    Polling
    Try It
    • Account Details

    • ToRequired

    • Cc

    • BCC

    • FromRequired

    • SubjectRequired

    • Body Type

    • BodyRequired

    Action
    Write
    • Account Details

    • Tag NameRequired

    • Tag Color

    Action
    Write
    • ToRequired

    • Cc

    • BCC

    • FromRequired

    • SubjectRequired

    • Body Type

    • BodyRequired

    • Attachments

    Action
    Write
zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Learn more

Related categories

  • Customer Support
  • Zoho
zoho-mail logo
zoho-mail logo

About Zoho Mail

Zoho Mail is a collaborative business communication platform for the modern workforce. It is a blend of classic email and the modern collaboration tools using comments, likes and sharing.
Learn more

Related categories

  • Email
  • Zoho

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