When this happens...
ZendeskNew Ticket
Then do this...
MattermostPost Message

Give your customers the support they need by reacting to issues quickly. This Zapier integration can help: It will trigger whenever a new ticket is received on Zendesk, automatically posting it to your Mattermost channel of choice so the team stays in the loop.

How this Zendesk-Mattermost integration works

  1. A new ticket is created in Zendesk
  2. Zapier posts the ticket in a customizable message into the Mattermost channel of your choice

Apps involved

  • Zendesk
  • Mattermost

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Mattermost + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Post Message

Post a new message to a channel.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

New Group

Triggers when a new group is created.

Create User

Create a new user.

New Forum

Triggers when a new forum is added.

Create Ticket

Create a new ticket.

New Topic in Forum

Triggers when a new topic in a forum is added.

Create Organization

Create a new organization.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Mattermost offers modern team communication, behind your firewall. Share messages and files across phones and PCs, with archiving and instant search.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations