Google Forms + Zendesk

Create tickets in Zendesk for new or updated responses in Google Forms spreadsheet

Easily manage and organize your Google Forms responses by creating Zendesk tickets whenever there's a new or updated response. With this workflow, customer issues and queries from the form submissions will be promptly addressed in Zendesk, streamlining your support process and ensuring timely assistance for your clients. No more manual ticket creation means more efficiency and improved customer satisfaction.

Easily manage and organize your Google Forms responses by creating Zendesk tickets whenever there's a new or updated response. With this workflow, customer issues and queries from the form submissions will be promptly addressed in Zendesk, streamlining your support process and ensuring timely assistance for your clients. No more manual ticket creation means more efficiency and improved customer satisfaction.

  1. When this happens...
    Google FormsGoogle Forms
    New or Updated Form Response

    Triggers when a form response is added or modified.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • FormRequired

    Trigger
    Instant
    Try It
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
google-forms logo
google-forms logo

About Google Forms

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!
Learn more

Related categories

  • Forms & Surveys
  • Google

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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