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Dovetail + Zendesk

Create notes in Dovetail for new tickets in Zendesk

Streamline your customer support by linking Zendesk and Dovetail. Whenever a new ticket pops up in Zendesk, this integration creates a corresponding note in Dovetail. This workflow ensures all customer issues are tracked properly without switching apps or manually entering data, increasing your team's efficiency in handling customer concerns.

Streamline your customer support by linking Zendesk and Dovetail. Whenever a new ticket pops up in Zendesk, this integration creates a corresponding note in Dovetail. This workflow ensures all customer issues are tracked properly without switching apps or manually entering data, increasing your team's efficiency in handling customer concerns.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    DovetailDovetail
    Create Note

    Creates a new note in a Dovetail project.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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About Dovetail

Dovetail lets you organize user research data, analyze it together, and share insights with your team. Understand your customers with Dovetail and build better things.
Learn more

Related categories

  • Project Management
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