Autotask + Zendesk

Create new tickets in Autotask for each new ticket received in Zendesk

Streamline your customer service process with this handy workflow that connects Zendesk and Autotask. Upon receiving a new ticket in Zendesk, the workflow will immediately produce a corresponding ticket in Autotask. This automation ensures that all customer issues are efficiently recorded in both systems, reducing manual data entry and thus giving your team more time to resolve client concerns.

Streamline your customer service process with this handy workflow that connects Zendesk and Autotask. Upon receiving a new ticket in Zendesk, the workflow will immediately produce a corresponding ticket in Autotask. This automation ensures that all customer issues are efficiently recorded in both systems, reducing manual data entry and thus giving your team more time to resolve client concerns.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    AutotaskAutotask
    Create Ticket

    Creates a ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
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autotask logo

About Autotask

Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.
Help

Related categories

  • CRM (Customer Relationship Management)

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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