ProvenExpert + Zendesk + Filter by Zapier
Create Zendesk tickets for new negative reviews in ProvenExpert
Automatically create a Zendesk ticket whenever a new review with a rating below 3.5 is received in ProvenExpert. This ensures timely follow-up and prompt resolution of customer issues, helping to enhance satisfaction and strengthen your brand's reputation.
Automatically create a Zendesk ticket whenever a new review with a rating below 3.5 is received in ProvenExpert. This ensures timely follow-up and prompt resolution of customer issues, helping to enhance satisfaction and strengthen your brand's reputation.
- When this happens...New Review
Triggers when a new review is added to the survey.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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About ProvenExpert
ProvenExpert automates customer surveys, generates unique survey links, and tracks metrics for insightful business feedback.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.