Answering Service Care + Zendesk
Create tickets in Zendesk from new messages in Answering Service Care
When a new message comes in through Answering Service Care, this workflow will instantly create a ticket in Zendesk. This helps ensure immediate response to client messages, elevating your customer service efficiency and effectiveness. It's an effortless way to streamline your support ticket process and improve communication with your customer base.
When a new message comes in through Answering Service Care, this workflow will instantly create a ticket in Zendesk. This helps ensure immediate response to client messages, elevating your customer service efficiency and effectiveness. It's an effortless way to streamline your support ticket process and improve communication with your customer base.
- When this happens...New Message
Triggers when a new message is created by Answering Service Care.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Start Date
End Date
Try ItMessage UUIDRequired
Sender NameRequired
Sender Email AddressRequired
Account NumberRequired
Channel TypeRequired
ContactRequired
Subject LineRequired
Message ContentRequired
ScheduleRequired
Time
Unit
Frequency
Day of week/Day of month
New Group
Triggers when a new group is created.
Try It
New Message
Triggers when a new message is created by Answering Service Care.
Try ItAccount NumberRequired
Channel TypeRequired
Call InstructionsRequired
ScheduleRequired
Time
Unit
Frequency
Day of week/Day of month
FromRequired
Account NumberRequired
Channel TypeRequired
ContactRequired
Message ContentRequired
ScheduleRequired
Time
Unit
Frequency
Day(s) of week/Day(s) of month
TagsRequired
Try It
