Basecamp 2 lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.

Basecamp 2

Insightly is a CRM and project management app that helps small to medium businesses manage contacts, track relationships, monitor sales pipeline, organize projects and more. It keeps all your critical business info on all your devices, so your company sells more and satisfies customers better.

Insightly

Active Collab is a popular, all-in-one tool for project management, team collaboration and billing. Available both in cloud and self hosted versions.

Active Collab

Wrike is a flexible project management and collaboration platform that enables you to organize your projects, tasks, plans and discussions. It helps you sync your team’s efforts and track your work progress in real time.

Wrike

The simple and easy way to manage your projects. Spend less time learning a project management system, and more time being productive.

Manage your projects online, track time, set deadlines, stay on budget, share files, be productive!

Project Bubble

Teamwork is an easy-to-use online teamwork & project management software application that helps managers, staff and clients work together more productively online.

Teamwork

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved. 

Here are some creative ways to use Teamwork Desk with Zapier:

 Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel. 

 Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks. 

 After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

Teamwork Desk

Would you like a task to be created in Teamwork for every new ticket that arrives to your Teamwork Desk inbox? This Zapier integration makes it possible. After activating this integration, new tickets that arrive in your inbox will automatically create a task in Teamwork using the details you specify.

Note: This only applies to new tickets that arrive after setting up this integration.

How this Teamwork Desk - Teamwork integration works

A new ticket arrives to your Teamwork Desk inbox.

Zapier then creates a new task in Teamwork using the ticket details.

Teamwork

Teamwork Desk

Teamwork

Teamwork Desk

Add new Teamwork Desk tickets as tasks in Teamwork

How this Teamwork Desk - Teamwork integration works

Apps involved

Create Teamwork tasks for new Teamwork Desk tickets and then link them

Connect Teamwork + Teamwork Desk in Minutes

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