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Sinch + Zendesk

Send SMS messages via Sinch for new Zendesk tickets

Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.

Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.

  1. When this happens...
    ZendeskZendesk
    Recent Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    TriggerScheduled
  2. automatically do this!
    SinchSinch
    Send a Message

    Send a message via the Sinch Conversation API

    ActionWrite
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Supported triggers and actions

What does this mean?
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Sinch

Send and receive messages over SMS, WhatsApp, Facebook, Instagram, Telegram, Viber, and more using Sinch — a single app, all the messaging channels you need!

Related categories

  • Social Media Accounts
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

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