Sinch + Zendesk
Send SMS messages via Sinch for new Zendesk tickets
Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.
Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.
- When this happens...Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
- automatically do this!Send a Message
Send a message via the Sinch Conversation API
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About Sinch
Send and receive messages over SMS, WhatsApp, Facebook, Instagram, Telegram, Viber, and more using Sinch — a single app, all the messaging channels you need!
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
