Sinch + Zendesk

Send SMS messages via Sinch for new Zendesk tickets

Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.

Want to reassure your customers that their support requests are being looked into? Using this integration, you can automatically send them a personalised SMS message via Sinch whenever they raise a new Zendesk ticket, providing them information on the next steps.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SinchSinch
    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
sinch logo
sinch logo

About Sinch

Send and receive messages over SMS, WhatsApp, Facebook, Instagram, Telegram, Viber, and more using Sinch — a single app, all the messaging channels you need!
Help

Related categories

  • Social Media Accounts
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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