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Paperform + TOPdesk

Create incidents in TOPdesk from new Paperform form submissions

Efficiently manage incoming requests by connecting your Paperform form submissions to TOPdesk. With this workflow, each time a new form entry is submitted through Paperform, an incident will be created in TOPdesk, allowing you to track and resolve issues in a timely manner. Streamline your process and improve response times with this seamless and automatic integration between Paperform and TOPdesk.

Efficiently manage incoming requests by connecting your Paperform form submissions to TOPdesk. With this workflow, each time a new form entry is submitted through Paperform, an incident will be created in TOPdesk, allowing you to track and resolve issues in a timely manner. Streamline your process and improve response times with this seamless and automatic integration between Paperform and TOPdesk.

  1. When this happens...
    PaperformPaperform
    New Form Submission

    Triggers when a form is submitted.

    TriggerInstant
  2. automatically do this!
    TOPdeskTOPdesk
    Create an Incident

    Create an incident

    ActionWrite
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Supported triggers and actions

What does this mean?

    • FormRequired

    Trigger
    Instant
    Try It

    • Operator Group

    Trigger
    Scheduled
    Try It

    • Operator Group

    Trigger
    Scheduled
    Try It

    • Incident status

    • Caller TypeRequired

    • Brief description

    • Request

    • Action

    • Set action invisible for caller

    • Entry type

    • Call type

    • Category

    • Subcategory

    • External Number

    • Impact

    • Urgency

    • Priority

    • Operator group

    • Processing Status

    • Closure code

    • Supplier

    • Feedback Rating

    • Feedback Message

    • Major Call

    • Linked to Major Call

    • Id

    • Type

    • Date

    Action
    Write

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call Type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Incident NumberRequired

    • Brief description

    • Action

    • Set action invisible for caller

    • External Number

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Target Date

    • Operator Group

    • Status

    • Closure code

    • Feedback Rating

    • Feedback Message

    • Id

    • Type

    • Date

    Action
    Write
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About Paperform

A digital Swiss Army Knife: take payments, create forms, manage bookings and put manual processes on autopilot. Where imagination takes form.
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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

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