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Microsoft Teams + TOPdesk

Microsoft Teams + TOPdesk

Microsoft Teams + TOPdesk integrations

Create TOPdesk incidents from new Microsoft Teams channel mentions

Stay on top of critical issues in your Microsoft Teams channels with this intuitive workflow. When a new channel mention arises in Microsoft Teams, it immediately creates an Incident in TOPdesk. This provides a streamlined process, ensuring you resolve urgent matters promptly and maintain efficiency in your team communication and problem-solving protocols.

  1. When this happens...
    New Channel Mention
    New Channel Mention
    New Channel MentionTriggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
  2. automatically do this!
    Create an Incident
    Create an Incident
    Create an IncidentCreate an incident
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More things you can do with Microsoft Teams and TOPdesk

Discover other triggers and actions you can use with Microsoft Teams and TOPdesk

    • Team
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    • Chat
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    • Exclude messages by you?
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    • Team
      Required
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    • Team
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    • Channel
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    • Team
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    • Channel
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    • Member
    • Highlight Word
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  • Microsoft Teams triggers, actions, and search
    New Chat

    Triggers when a new chat is created.

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    • Team
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    • Channel
      Required
    Trigger
    Polling
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    • Team
      Required
    • Channel Name
      Required
    • Description
    • Favorite for All?
    Action
    Write
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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