Microsoft Teams + TOPdesk integrations
Create TOPdesk incidents from new Microsoft Teams channel mentions
Stay on top of critical issues in your Microsoft Teams channels with this intuitive workflow. When a new channel mention arises in Microsoft Teams, it immediately creates an Incident in TOPdesk. This provides a streamlined process, ensuring you resolve urgent matters promptly and maintain efficiency in your team communication and problem-solving protocols.
- When this happens...New Channel MentionTriggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
- automatically do this!Create an IncidentCreate an incident
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More things you can do with Microsoft Teams and TOPdesk
Discover other triggers and actions you can use with Microsoft Teams and TOPdesk
- TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling- TeamRequired
Try ItTriggerPolling- TeamRequired
- ChannelRequired
Try ItTriggerPolling
- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling - TeamRequired
- ChannelRequired
Try ItTriggerPolling- TeamRequired
- Channel NameRequired
- Description
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ActionWrite
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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