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Google Sheets + Kayako

Add new Google Sheets rows to Kayako as conversations with private notes

When you need your support team to be on top of proactive customer communications, it can be difficult to keep everyone on the same page. This integration will automatically create conversations in Kayako when a new row is added to Google Sheets. Now other teammates can add conversations to your Kayako queue just by adding new rows to a spreadsheet.

When you need your support team to be on top of proactive customer communications, it can be difficult to keep everyone on the same page. This integration will automatically create conversations in Kayako when a new row is added to Google Sheets. Now other teammates can add conversations to your Kayako queue just by adding new rows to a spreadsheet.

  1. When this happens...
    Google SheetsGoogle Sheets
    New Spreadsheet Row

    Triggered when a new row is added to the bottom of a spreadsheet.

    TriggerInstant
  2. automatically do this!
    KayakoKayako
    Create Conversation With a Private Note

    Creates a new conversation with the first post as a private note.

    ActionWrite
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Supported triggers and actions

What does this mean?
google-sheets logo
google-sheets logo

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
Learn more

Related categories

  • Google
  • Spreadsheets

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About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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