Google Sheets
When this happens...
KayakoCreate Conversation With a Private Note

When you need your support team to be on top of proactive customer communications, it can be difficult to keep everyone on the same page. This integration will automatically create conversations in Kayako when a new row is added to Google Sheets. Now other teammates can add conversations to your Kayako queue just by adding new rows to a spreadsheet.

How this Google Sheets-Kayako integration works

  1. A new row is added to a Google Sheet
  2. Zapier creates a conversation within Kayako with the details

Apps involved

  • Google Sheets
  • Kayako

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When this happens...
then do this!
New Spreadsheet Row

Triggered when a new row is added to the bottom of a spreadsheet.

Create Worksheet

Create a blank worksheet with a title. Optionally, provide headers.

New or Updated Spreadsheet Row

Triggered when a new row is added or modified in a spreadsheet.

Create Spreadsheet Row

Create a new row in a specific spreadsheet.

New User

Triggers when a new user account is created.

Update Spreadsheet Row

Update a row in a specific spreadsheet.

New Conversation

Triggers whenever a new conversation is created.

Create Event

Creates a new event, which will show on the user's timeline.

New Spreadsheet Row (Team Drive)

Triggered when a new row is added to the bottom of a spreadsheet - works best with Team Drives.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

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Become a Zapier Integration Partner

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Learn More

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

See Kayako Integrations