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Use Toky to send SMS to customers after closing a ticket in Freshdesk

  1. When this happensStep 1: Update Ticket

  2. Then do thisStep 2: Find Contact

  3. Then do thisStep 3: Send Text Message

Keep your customers automatically updated on the status of their support tickets in Freshdesk. Each time you close a ticket in Freshdesk, Zapier will use Toky to send a personalized SMS text message informing the customer about his ticket new state. Improve your customer service automating notifications, let your customers know that you are working on their requests and inform them immediately when a case has been closed.

How this Freshdesk - Toky integration works

  1. The user changes a ticket in Freshdesk
  2. Zapier get the updated ticket
  3. Zapier will get the customer mobile phone number
  4. Toky will send the SMS informing the customer

Apps involved

  • Freshdesk
  • Toky
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