Freshdesk + Toky

Freshdesk + Toky integrations

Use Toky to send SMS to customers after closing a ticket in Freshdesk

Keep your customers automatically updated on the status of their support tickets in Freshdesk. Each time you close a ticket in Freshdesk, Zapier will use Toky to send a personalized SMS text message informing the customer about his ticket new state. Improve your customer service automating notifications, let your customers know that you are working on their requests and inform them immediately when a case has been closed.

When this happens...
Update TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
Send Text MessageSend a Text Message with Toky.
ActionWrite

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More things you can do with Freshdesk and Toky

Discover other triggers and actions you can use with Freshdesk and Toky

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Call
Trigger when there is a new call in Toky.
Trigger
Instant
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New Voicemail
Trigger when there is a new voicemail in Toky.
Trigger
Instant
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- From Number
  Required
- To Number
  Required
- Text Message Body
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Text Message
Trigger when there is a new incoming Text Message in Toky.
Trigger
Instant
Try It
- Phone Number
  Required
- Created By
  Required
- Email of the Contact
- First Name
- Last Name
Action
Write
- Contact Number
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Toky

Toky is a cloud telephony service that helps you to start your business call center, make and receive calls, send SMS and much more.

HelpHelp

Related categories

Phone & SMS