Freshdesk + TimeHero

Create tasks in TimeHero for new Freshdesk tickets

  1. When this happens

    Step 1: New Ticket

  2. Then do this

    Step 2: Create Task

Intelligently and automatically schedule your support desk tickets. This TimeHero-Freshdesk Zap, once active, will create a new task in TimeHero for every ticket you receive in Freshdesk. That way, your support team can take care of tickets in the order that makes the most sense for your business.

Note: Tasks will only auto-schedule if they are given a default time estimate. Adding a the number of days after creation it should be 'due' will help TimeHero prioritize scheduling along with other tasks with due dates.

How it Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically creates a schedulable task in TimeHero

Apps involved

  • Freshdesk account
  • TimeHero account

Supported triggers and actions

What does this mean?
freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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timehero logo

About TimeHero

TimeHero automates project planning, completion, and reporting. Get peace of mind that everything is on track and taken care of.

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