Freshdesk + TimeHero

Freshdesk + TimeHero integrations

Create tasks in TimeHero for new Freshdesk tickets

Intelligently and automatically schedule your support desk tickets. This TimeHero-Freshdesk Zap, once active, will create a new task in TimeHero for every ticket you receive in Freshdesk. That way, your support team can take care of tickets in the order that makes the most sense for your business.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create TaskCreates a task in TimeHero.
ActionWrite

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More things you can do with Freshdesk and TimeHero

Discover other triggers and actions you can use with Freshdesk and TimeHero

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Project
  Required
- Folder
Trigger
Instant
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- Name
  Required
- Folder
- Template
- Deadline
- Start
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Project
  Required
- Folder
Trigger
Instant
Try It
- Name
  Required
- Start Date
- Folder
- Project
- Assignee
- Work Estimate
- Due Date
- Description
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About TimeHero

TimeHero automates project planning, completion, and reporting. Get peace of mind that everything is on track and taken care of.

HelpHelp

Related categories

Project Management