When this happens...
FreshdeskNew Ticket
Then do this...
TimeHeroCreate Task

Intelligently and automatically schedule your support desk tickets. This TimeHero-Freshdesk Zap, once active, will create a new task in TimeHero for every ticket you receive in Freshdesk. That way, your support team can take care of tickets in the order that makes the most sense for your business.

Note: Tasks will only auto-schedule if they are given a default time estimate. Adding a the number of days after creation it should be 'due' will help TimeHero prioritize scheduling along with other tasks with due dates.

How it Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically creates a schedulable task in TimeHero

Apps involved

  • Freshdesk account
  • TimeHero account

Why Zapier?


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It's easy to connect Freshdesk + TimeHero and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Task

Triggers when a new task is created in TimeHero.

Create Project

Creates a new project.

Task Completed

Triggers when a task is completed in TimeHero.

Create Task

Creates a task in TimeHero.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

TimeHero automates project planning, completion, and reporting. Get peace of mind that everything is on track and taken care of.

See TimeHero Integrations