When this happens...
New RelicNew Alert or Deployment
Then do this...
FreshdeskCreate Ticket

Is Freshdesk your customer support application? Zapier can add a new ticket to Freshdesk whenever there's a new alert or deployment in New Relic. That way your Freshdesk support team are instantly aware of critical alerts and can respond straight away.

How It Works

  1. A New Relic alert is generated
  2. Zapier creates a new ticket if Freshdesk

What You Need

  • A New Relic account
  • A Freshdesk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + New Relic and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Relic
New Alert or Deployment

Trigger when we get an webhook for alert or deployment.

New Relic
New Deployment

Sends deployment information to New Relic.

Freshdesk
Update Ticket

Triggers when a Ticket is updated.

Freshdesk
Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

New Relic provides SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, Node.js, Android, and iOS Apps.