When this happens...
FreshdeskNew Ticket
do these tasks!
Delay by ZapierDelay For
Nearby NowCreate Checkin & Request Review (Geolocation)

Did you know your help desk tickets can contribute to your local SEO rankings? They can if you use this Zapier automation. After you set it up, every time a ticket is created in Freshdesk, a Nearby Now checkin will be created and the customer will be sent a request for a review. Automatically delay the request for a few days so get a true review of their experience. You can even go a step further and curate top reviews by adding a filter step to look for words like "Great" or "Wow". That way, you'll be encouraging positive reviews from the customers who are happiest.

How this Freshdesk-Nearby Now integration works

  1. A Freshdesk ticket is created
  2. After a period of time, Zapier creates a new checkin on Nearby Now and sends that customer a request for a review

Apps involved

  • Freshdesk
  • Delay by Zapier
  • Nearby Now

Why Zapier?


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No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Nearby Now and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Review Completed

Triggers when a customer completes a review.

Create Checkin & Request Review (Address)

Create a Checkin and send a Review Request simultaneously using an address to define location.

Update Ticket

Triggers when a Ticket is updated.

Create Checkin (Address)

Create a Checkin using an address to define location.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Nearby Now's powerful marketing platform drives hyperlocal results for your own website by helping you secure more reviews and create rich local checkins.

See Nearby Now Integrations