Freshdesk + Nearby Now

Freshdesk + Nearby Now integrations

Create Nearby Now checkins and request reviews from new Freshdesk tickets (on a delay)

Did you know your help desk tickets can contribute to your local SEO rankings? They can if you use this Zapier automation. After you set it up, every time a ticket is created in Freshdesk, a Nearby Now checkin will be created and the customer will be sent a request for a review. Automatically delay the request for a few days so get a true review of their experience. You can even go a step further and curate top reviews by adding a filter step to look for words like "Great" or "Wow". That way, you'll be encouraging positive reviews from the customers who are happiest.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Checkin & Request Review (Geolocation)Create a Checkin and send a Review Request simultaneously using a lat/long geolocation to define location. Only US, CA, GB, and AU are supported.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Freshdesk and Nearby Now

Discover other triggers and actions you can use with Freshdesk and Nearby Now

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Checkin
Triggers when a new checkin is created.
Trigger
Instant
Try It
New Review Completed
Triggers when a customer completes a review.
Trigger
Instant
Try It
- Checkin User Email
  Required
- Checkin Message
  Required
- Checkin Latitude
  Required
- Checkin Longitude
  Required
- Photo
Action
Write
- Checkin User Email
  Required
- Checkin Message
  Required
- Checkin Latitude
  Required
- Checkin Longitude
  Required
- Customer Name
  Required
- Customer Email
- Customer Phone Number
- Photo
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Checkin User Email
  Required
- Checkin Message
  Required
- Checkin Street Address
  Required
- Checkin City
  Required
- Checkin State
  Required
- Checkin Postal Code
  Required
- Checkin Country Code
  Required
- Photo
Action
Write
- Checkin User Email
  Required
- Checkin Message
  Required
- Checkin Street Address
  Required
- Checkin City
  Required
- Checkin State
  Required
- Checkin Postal Code
  Required
- Checkin Country Code
  Required
- Customer Name
  Required
- Customer Email
- Customer Phone Number
- Photo
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Nearby Now

Nearby Now's powerful marketing platform drives hyperlocal results for your own website by helping you secure more reviews and create rich local checkins.

HelpHelp

Related categories

Marketing Automation

Similar apps

Zapier Forms

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier