Create Nearby Now checkins and request reviews from new Freshdesk tickets (on a delay)

Did you know your help desk tickets can contribute to your local SEO rankings? They can if you use this Zapier automation. After you set it up, every time a ticket is created in Freshdesk, a Nearby Now checkin will be created and the customer will be sent a request for a review. Automatically delay the request for a few days so get a true review of their experience. You can even go a step further and curate top reviews by adding a filter step to look for words like "Great" or "Wow". That way, you'll be encouraging positive reviews from the customers who are happiest.

How this Freshdesk-Nearby Now integration works

  1. A Freshdesk ticket is created
  2. After a period of time, Zapier creates a new checkin on Nearby Now and sends that customer a request for a review

Apps involved

  • Freshdesk
  • Delay by Zapier
  • Nearby Now
Create Nearby Now checkins and request reviews from new Freshdesk tickets (on a delay)
Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Nearby Now integration logo

Nearby Now's powerful marketing platform drives hyperlocal results for your own website by helping you secure more reviews and create rich local checkins.

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