Email
When this happens...
Email by ZapierNew Inbound Email
Then do this...
IntercomCreate/Update User

If you're having lots of interactions with your customers via direct email, you might be looking for a way to add this history to your Intercom installation. This Zap will take care of that for you once you set it up - every time you receive a new email at the custom address provided to you by Zapier, a user will automatically be updated (or created if there is no match for their email), keeping all their history in a single place.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A new email is received
  2. Zapier automatically creates or updates a user on Intercom

What You Need

  • Intercom account

Why Zapier?

Free

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Enterprise-level security—connect mission-critical apps.

It's easy to connect Email by Zapier + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Inbound Email

Triggers when an email is forwarded to your own custom zapiermail.com address.

Send Outbound Email

Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.

New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Lead Converted to User

Triggers when a lead converts to a user.

Create/Update User

Update a user within Intercom given their e-mail address.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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About Email by Zapier

Built-In

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations