When this happens...
Email by ZapierNew Inbound Email
Then do this...
IntercomCreate/Update User

If you're having lots of interactions with your customers via direct email, you might be looking for a way to add this history to your Intercom installation. This Zap will take care of that for you once you set it up - every time you receive a new email at the custom address provided to you by Zapier, a user will automatically be updated (or created if there is no match for their email), keeping all their history in a single place.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A new email is received
  2. Zapier automatically creates or updates a user on Intercom

What You Need

  • Intercom account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Email by Zapier + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Email by Zapier
New Inbound Email

Triggers when an email is forwarded to your own custom zapiermail.com address.

Email by Zapier
Send Outbound Email

Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.

Intercom
New User

Triggers when a new user is created.

Intercom
Create/Update User

Update a user within Intercom given their e-mail address.

Intercom
Lead Converted to User

Triggers when a lead converts to a user.

Intercom
Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Intercom
New Conversation

Triggers when a new conversation is created by a user in Intercom.

Intercom
Add User Tag

Attach a tag to a specific user.

Intercom
New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Intercom
Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.