Create or update Intercom users from new emails

If you're having lots of interactions with your customers via direct email, you might be looking for a way to add this history to your Intercom installation. This Zap will take care of that for you once you set it up - every time you receive a new email at the custom address provided to you by Zapier, a user will automatically be updated (or created if there is no match for their email), keeping all their history in a single place.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A new email is received
  2. Zapier automatically creates or updates a user on Intercom

What You Need

  • Intercom account
Create or update Intercom users from new emails
Email by Zapier integration logo

Send and receive email via a custom Zapier email address at This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Intercom integration logo

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

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