Ecwid
When this happens...
EcwidNew Unfinished Order
Then do this...
Help ScoutCreate Conversation From Customer

An abandoned order isn't the end of the road. Use this integration to help your support team proactively reach out to incomplete orders. After you set it up, abandoned carts in an Ecwid store will automatically create tickets in Help Scout.

How this Ecwid-Help Scout integration works

  1. A customer abandons an order in an Ecwid store, leaving it unfinished
  2. Zapier creates a new conversation in Help Scout with the customer order details

Apps involved

  • Ecwid
  • Help Scout

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Ecwid + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is created.

Create Customer

Creates a new customer.

New Product

Triggers when a new product is created.

Create Discount Coupon

Creates a discount coupon.

New Order

Triggered when a new invoice is placed (with line item support).

Create Order

Creates a new order.

New Customer

Triggers when a new customer is added.

Create Product

Creates a new product.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

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Become a Zapier Integration Partner

Ecwid is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations