Customer.guru + Zendesk
Create Zendesk tickets for passive and detractor Customer.guru NPS ratings
When a customer rates your product or service with a passive or detractor NPS score, it's helpful to reach out and address their concerns. With this Zapier automation enabled, anytime a new Customer.guru NPS rating is less than 7, a new Zendesk ticket will be created automatically. That way, your team can follow up quickly and efficiently.
When a customer rates your product or service with a passive or detractor NPS score, it's helpful to reach out and address their concerns. With this Zapier automation enabled, anytime a new Customer.guru NPS rating is less than 7, a new Zendesk ticket will be created automatically. That way, your team can follow up quickly and efficiently.
- When this happens...New Rating
Triggers when a new rating is created.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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