When a customer rates your product or service with a passive or detractor NPS score, it's helpful to reach out and address their concerns. With this Zapier automation enabled, anytime a new Customer.guru NPS rating is less than 7, a new Zendesk ticket will be created automatically. That way, your team can follow up quickly and efficiently.
How this Customer.guru-Zendesk integration works
- A new NPS rating is received via Customer.guru
- Zapier checks the rating of the survey
- If the score is less than 7, Zapier creates a Zendesk ticket
- Filter by Zapier
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Triggers when a new rating is created.
Schedules a new survey.
Triggers when a new user is created.
Attach a file to an existing ticket.
Triggers when a new ticket is added to a view.
Create a new user.
Triggers when a new group is created.
Create a new ticket.
Triggers when a new forum is added.
Create a new organization.