Customer.guru + Zendesk integrations
Create Zendesk tickets for passive and detractor Customer.guru NPS ratings
When a customer rates your product or service with a passive or detractor NPS score, it's helpful to reach out and address their concerns. With this Zapier automation enabled, anytime a new Customer.guru NPS rating is less than 7, a new Zendesk ticket will be created automatically. That way, your team can follow up quickly and efficiently.
- When this happens...New RatingTriggers when a new rating is created.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Customer.guru and Zendesk
Discover other triggers and actions you can use with Customer.guru and Zendesk
- Survey ID
Try ItTriggerInstant- E-MailRequired
- Survey ID
ActionSearch- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
- E-MailRequired
- Language
- Properties
- Scheduled For
- Survey ID
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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