Customer.guru
When this happens...
Customer.guruNew Rating
Then do this...
ZendeskCreate Ticket

When a customer rates your product or service with a passive or detractor NPS score, it's helpful to reach out and address their concerns. With this Zapier automation enabled, anytime a new Customer.guru NPS rating is less than 7, a new Zendesk ticket will be created automatically. That way, your team can follow up quickly and efficiently.

How this Customer.guru-Zendesk integration works

  1. A new NPS rating is received via Customer.guru
  2. Zapier checks the rating of the survey
  3. If the score is less than 7, Zapier creates a Zendesk ticket

Apps involved

  • Customer.guru
  • Filter by Zapier
  • Zendesk

Why Zapier?

Free

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Customer.guru + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Rating

Triggers when a new rating is created.

Schedule Survey

Schedules a new survey.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Group

Triggers when a new group is created.

Create Ticket

Create a new ticket.

New Forum

Triggers when a new forum is added.

Create Organization

Create a new organization.

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Become a Zapier Integration Partner

Customer.guru is an easy-to-setup tool for measuring customer satisfaction using Net Promoter Score.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations