Acuity Scheduling + LiveChat

Manage new LiveChat chats by adding or updating clients in Acuity Scheduling

Upgrade your real-time customer interaction by integrating LiveChat and Acuity Scheduling. When a new conversation kicks off in LiveChat, it immediately updates or inputs the client's details into Acuity Scheduling. This automation not only maintains up-to-date client information but also elevates your productivity by streamlining schedule management and enhancing the client service experience.

When this happens...
New Chat
Triggers when the chat is started.
TriggerInstant
automatically do this!
This action updates a client's information in Acuity Scheduling. If the client does not exist, it creates a new client.
ActionWrite

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Supported triggers and actions

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
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- Calendar
- Appointment Type
Trigger
Instant
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- Calendar
- Appointment Type
Trigger
Instant
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- CouponRequired
- Certificate Code
Action
Write
- CalendarRequired
- Start Date and TimeRequired
- End Date and TimeRequired
- Notes
Action
Write

Add or Update Client
This action updates a client's information in Acuity Scheduling. If the client does not exist, it creates a new client.
Action
Write
- First Name
- Last Name
- E-Mail
Action
Search

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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- Time Before (Unit)
- Appointment Type
- Calendar
- Time BeforeRequired
Trigger
Polling
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- Calendar
- Appointment Type
Trigger
Instant
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New Product Order
Triggers when a new order is completed.
Trigger
Instant
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- PackageRequired
- Certificate Code
- Email Address
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Appointment IDRequired
Action
Search

About Acuity Scheduling

Easy online appointment scheduling software. Save time by having clients book appointments, complete custom intake forms, and pay in advance 24/7 anywhere in the world.