Acronis Cyber Protect Cloud + Zendesk
Create tickets in Zendesk for new or updated alerts are created in Acronis Cyber Protect Cloud
Easily collect all your action items in one place: your Zendesk tickets. Any time an Acronis alert is created, this Zap automatically creates a ticket in Zendesk. You can filter by Customer Tenant, Device Name, Severity, or Alert type to get Tickets for only those alerts you really need.
Easily collect all your action items in one place: your Zendesk tickets. Any time an Acronis alert is created, this Zap automatically creates a ticket in Zendesk. You can filter by Customer Tenant, Device Name, Severity, or Alert type to get Tickets for only those alerts you really need.
- When this happens...New/Updated Alert
Triggers when a new Alert is created or an existing alert is updated.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Customer name
Severity
Device name
Alert Type
Retrieve time interval
Try ItCustomer name
Try ItCustomer Tenant NameRequired
User LoginRequired
First Name
Last Name
E-mail AddressRequired
Company Administrator Role
Customer nameRequired
Offering ItemRequired
Quota
Storage infra Name
New Customer Tenant Created
Triggers when a new Customer tenant is created.
Try ItTenant NameRequired
Tenant Mode
2FA
Enhanced Security
E-mail AddressRequired
First Name
Last Name
Language
User Login
Alert IdRequired
Customer Tenant NameRequired
