Palo Alto NetworksがSlackでAI Zapワークフローを活用し、年間$150,000のコスト削減を実現した方法

挑戦

Hundreds of Palo Alto Networks employees demo Prisma Browser to prospects. Every account creation, login code, license reset, and access approval arrived in Slack — phrased differently every time. A traditional script couldn't parse the variation. At enterprise scale, manual processing stopped working.

ソリューション

Stas Bilder built AI Zap workflows connected to Slack. Employees type requests in plain language; the workflows interpret intent, provision accounts across multiple systems, assign licenses, and route interactive access approvals back to the channel. Stas A/B tested reply styles — personalized bot responses cut follow-up questions by 20%. He prototyped additional workflows in Zapier, then migrated the production workload to Azure when adoption grew from 3,000 to 5–7,000 users and uptime requirements outgrew the platform.

Result

3,000+ internal users served. One FTE eliminated — $150,000/year in savings. Palo Alto Networks is now productizing the chat interface into Prisma Browser for customers.