Formilla + Zendesk
Create tickets in Zendesk from newly-completed chat sessions in Formilla
If you are using a dedicated ticketing system separate from the chat app that you are using, a ticket has to be created manually for each chat session. With this template, you can automatically create a ticket in Zendesk at the moment you complete a chat conversation in Formilla. This creates tickets for follow-up and tracking upon completion in the system you are already using.
If you are using a dedicated ticketing system separate from the chat app that you are using, a ticket has to be created manually for each chat session. With this template, you can automatically create a ticket in Zendesk at the moment you complete a chat conversation in Formilla. This creates tickets for follow-up and tracking upon completion in the system you are already using.
- When this happens...Chat Transcript
Triggers when a chat ends.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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