Emotive + Kustomer
Create customers, conversations, and notes in Kustomer from new Emotive tickets
With this template running, new replies to broadcasts and conversation handoffs in Emotive will be used to create customers, conversations, and notes in Kustomer.
With this template running, new replies to broadcasts and conversation handoffs in Emotive will be used to create customers, conversations, and notes in Kustomer.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this...Create Conversation
Creates a Conversation
- then do this...Create Notes
Creates a Note
- then do this!Update Ticket
Updates existing ticket id
- Free forever for core features
- 14 day trial for premium features & apps
New Ticket
Triggers when a new support ticket is created.
Try ItExternal Ticket IDRequired
Note
Ticket Event Time
Agent ID
Status
System TypeRequired
Phone Number
First Name
Last Name
Email
SourceRequired
Key
Value
Type
Conversation Created
Triggers when a new conversation is created.
Try It
Update Ticket
Ticket updates test trigger
Try ItCustomer First Name
Customer Last Name
Customer Phone NumberRequired
Order DateRequired
Order IDRequired
Text Opt-In
Discount Codes
Total PriceRequired
Is Subscribed Order
Product Title
Product SKU
Product Collection ID
PriceRequired
Ticket IDRequired
External Ticket IDRequired
External User IDRequired
status
System type
Conversation Updated
Triggers when a conversation is updated.
Try It