Emotive + Emotive + Kustomer

Create customers, conversations, and notes in Kustomer from new Emotive tickets

With this template running, new replies to broadcasts and conversation handoffs in Emotive will be used to create customers, conversations, and notes in Kustomer.

When this happens...
New TicketTriggers when a new support ticket is created.
TriggerInstant
automatically do this...
Create ConversationCreates a Conversation
ActionWrite
then do this...
Create NotesCreates a Note
ActionWrite
then do this!
Update TicketUpdates existing ticket id
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Emotive and Kustomer

Discover other triggers and actions you can use with Emotive and Kustomer

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
Try It
- External Ticket ID
  Required
- Note
- Ticket Event Time
- Agent ID
- Status
- System Type
  Required
Action
Write
- Phone Number
- First Name
- Last Name
- Email
- Source
  Required
- Key
- Value
- Type
Action
Write
Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
Try It
Customer Created
Triggers when a new customer is created.
Trigger
Instant
Try It

Message Created
Triggers when a new message is created.
Trigger
Instant
Try It
- Customer ID
  Required
- Conversation Name
- Conversation Status
- External ID
Action
Write

- Conversation ID
  Required
- Note Text
Action
Write
- Conversation ID
  Required
- Conversation Status
- Conversation Name
- External ID
Action
Write
- Conversation ID
- Conversation External ID
- Customer ID
Action
Search
- Kustomer ID
- Email
Action
Search
- Email
- Phone #
- Kustomer ID
- External ID
- Name
- Type
- Email
- Type
- Phone Number
Action
Search or write

Update Ticket
Ticket updates test trigger
Trigger
Instant
Try It
- Customer First Name
- Customer Last Name
- Customer Phone Number
  Required
- Order Date
  Required
- Order ID
  Required
- Text Opt-In
- Discount Codes
- Total Price
  Required
- Is Subscribed Order
- Product Title
- Product SKU
- Product Collection ID
- Price
  Required
Action
Write
- Ticket ID
  Required
- External Ticket ID
  Required
- External User ID
  Required
- status
- System type
Action
Write
Conversation Updated
Triggers when a conversation is updated.
Trigger
Instant
Try It
Customer Updated
Triggers when a customer is updated.
Trigger
Instant
Try It
Message Updated
Triggers when a message is updated.
Trigger
Instant
Try It
- Name
- Type
- Email
- Type
- Phone Number
- External ID
Action
Write
- Name
  Required
- Display Name
- Email
  Required
- User Type
- User Role
  Required
Action
Write
- ID
  Required
- Name
- Type
- Email
- Type
- Phone Number
- External ID
Action
Write
- Email
- Phone #
- Kustomer ID
- External ID
Action
Search
- Conversation ID
- Conversation External ID
- Customer ID
  Required
- Conversation Name
- Conversation Status
- External ID
Action
Search or write
- Kustomer ID
- Email
  Required
- Name
  Required
- Display Name
- User Type
- User Role
  Required
Action
Search or write

About Emotive

Emotive is an eCommerce service that enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

HelpHelp

Related categories

eCommerce

About Kustomer

Kustomer is a powerful omnichannel customer service solution.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Emotive + Emotive + Kustomer

Emotive + Emotive + Kustomer

Create customers, conversations, and notes in Kustomer from new Emotive tickets

More things you can do with Emotive and Kustomer

Related Zap Templates

Related Zap Templates