Emotive + Kustomer + Filter by Zapier

Emotive + Kustomer integrations

Add ticket actions in Emotive for new Kustomer messages

New replies sent in Kustomer will be used to update conversations in Emotive automatically.

When this happens...
Message CreatedTriggers when a new message is created.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Add Ticket ActionAdds an event to a ticket based on external ticket ID
ActionWrite

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Discover other triggers and actions you can use with Kustomer, Filter by Zapier, and more

Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
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Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Message Created
Triggers when a new message is created.
Trigger
Instant
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- Customer ID
  Required
- Conversation Name
- Conversation Status
- External ID
Action
Write
- Conversation ID
  Required
- Note Text
Action
Write

- Conversation ID
  Required
- Conversation Status
- Conversation Name
- External ID
Action
Write
- Conversation ID
- Conversation External ID
- Customer ID
Action
Search

- Kustomer ID
- Email
Action
Search
- Email
- Phone #
- Kustomer ID
- External ID
- Name
- Type
- Email
- Type
- Phone Number
Action
Search or write
- Only continue if...
  Required
Action
Filter
Update Ticket
Ticket updates test trigger
Trigger
Instant
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- Customer First Name
- Customer Last Name
- Customer Phone Number
  Required
- Order Date
  Required
- Order ID
  Required
- Text Opt-In
- Discount Codes
- Total Price
  Required
- Is Subscribed Order
- Product Title
- Product SKU
- Product Collection ID
- Price
  Required
Action
Write
- Ticket ID
  Required
- External Ticket ID
  Required
- External User ID
  Required
- status
- System type
Action
Write

Conversation Updated
Triggers when a conversation is updated.
Trigger
Instant
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Customer Updated
Triggers when a customer is updated.
Trigger
Instant
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Message Updated
Triggers when a message is updated.
Trigger
Instant
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- Name
- Type
- Email
- Type
- Phone Number
- External ID
Action
Write
- Name
  Required
- Display Name
- Email
  Required
- User Type
- User Role
  Required
Action
Write
- ID
  Required
- Name
- Type
- Email
- Type
- Phone Number
- External ID
Action
Write
- Email
- Phone #
- Kustomer ID
- External ID
Action
Search
- Conversation ID
- Conversation External ID
- Customer ID
  Required
- Conversation Name
- Conversation Status
- External ID
Action
Search or write
- Kustomer ID
- Email
  Required
- Name
  Required
- Display Name
- User Type
- User Role
  Required
Action
Search or write
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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- External Ticket ID
  Required
- Note
- Ticket Event Time
- Agent ID
- Status
- System Type
  Required
Action
Write
- Phone Number
- First Name
- Last Name
- Email
- Source
  Required
- Key
- Value
- Type
Action
Write

About Emotive

Emotive is an eCommerce service that enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

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Related categories

eCommerce

About Kustomer

Kustomer is a powerful omnichannel customer service solution.

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Related categories

Customer Support

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

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Related categories

Developer Tools

Zapier

Related Zap Templates

Create customers, conversations, and notes in Kustomer from new Emotive tickets

Create notes in Kustomer for newly-updated tickets in Emotive