Relatel + Zendesk
Create tickets in Zendesk for new negative Relatel smileys
It's important to follow up on bad customer experiences before they become worse. This integration helps you do just that, automatically creating a new ticket in Zendesk each time you receive a negative Relatel smiley.
It's important to follow up on bad customer experiences before they become worse. This integration helps you do just that, automatically creating a new ticket in Zendesk each time you receive a negative Relatel smiley.
- When this happens...New Smiley
Triggers when a new smiley is rated (Requires: Switch Premium).
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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About Relatel
Create interesting integrations by using your Relatel events for actions.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
