MDirector + Zendesk

Create tickets in Zendesk with newly-failed contact deliveries in MDirector

Follow up on failed contact deliveries in MDirector easily and efficiently with this Zap. Once it's active, a new ticket will be automatically created in Zendesk whenever a communication with a user fails in MDirector.

When this happens...
Contact Delivery Failed
Triggers when a contact delivery fails.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- List
- Tag
Trigger
Instant
Try It
- List
Trigger
Instant
Try It
- Campaign
- DeliveriesRequired
- LinksRequired
Trigger
Instant
Try It
- Landing PageRequired
Trigger
Instant
Try It
- List
- Include contacts that have been added/modified in mass importsRequired
Trigger
Instant
Try It

- List
Trigger
Instant
Try It
- List name
Action
Write

- List IdRequired
- Contact IdRequired
- Tag nameRequired
Action
Write
- Email contactRequired
- Contact ListRequired
Action
Search
- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- List
- Tag
Trigger
Instant
Try It
- Campaign
- DeliveriesRequired
Trigger
Instant
Try It
- Campaign
- DeliveriesRequired
Trigger
Instant
Try It
- List
- Include contacts that have been added/modified in mass importsRequired
Trigger
Instant
Try It
- List
- Include contacts that have been added/modified in mass importsRequired
Trigger
Instant
Try It
- List IdRequired
- Contact IdRequired
- Tag nameRequired
Action
Write
- Contact list
- Email
- Mobile
- Name
- Surname
- Second surname
- Birthday
- Sex
- Reference
- Country
- Province
- City
- Postal code
- Allow unsubscription
- Send notifications
- Tags
Action
Write
- EmailRequired
- Movil
- ReasonRequired
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About MDirector

MDirector is an Email Marketing and text messaging platform that incorporates a Landing Page builder and Real Time Bidding (RTB) in the same tool.

Related categories

Marketing

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

MDirector + Zendesk

Create tickets in Zendesk with newly-failed contact deliveries in MDirector

New Tag Added

Contact Delivery Failed

Contact Clicked an Email Link in a Delivery

New Lead Added

Contact Created or Updated

Contact Unsubscribed

Creates a List

Delete User Tag

Find a Contact

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Tag Removed

Delivery Contact Sent

Contact Opened an Email in a Delivery

New Contact Added

Contact Updated

Add Tag to User

Create/Update Contact

Unsubscribes Contact

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

About MDirector

Related categories

About Zendesk

Related categories

Similar apps

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