Formilla + Freshdesk
Create Freshdesk tickets when new Formilla chat sessions complete
You may already be using a ticketing system like Freshdesk for follow-up with support issues. This integration will create tickets in Freshdesk as soon as you have finished a chat conversation in Formilla. This way, you can keep on using Freshdesk to keep track of current issues without using multiple systems.
You may already be using a ticketing system like Freshdesk for follow-up with support issues. This integration will create tickets in Freshdesk as soon as you have finished a chat conversation in Formilla. This way, you can keep on using Freshdesk to keep track of current issues without using multiple systems.
- When this happens...Chat Transcript
Triggers when a chat ends.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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About Formilla
Formilla.com is a leading provider of customer messaging software using a combination of Live Chat, Email, and In-app messaging tools in one powerful platform.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
