Zendesk + Amazon Bedrock
Classify Zendesk ticket priority with Amazon Bedrock and update tags automatically
Keep support operations efficient by categorizing ticket priority the moment they arrive. Amazon Bedrock analyzes each new Zendesk ticket, classifies its urgency, and then updates ticket tags so your agents can focus on resolving issues faster.
Keep support operations efficient by categorizing ticket priority the moment they arrive. Amazon Bedrock analyzes each new Zendesk ticket, classifies its urgency, and then updates ticket tags so your agents can focus on resolving issues faster.
- When this happens...New Ticket
Triggers when a new ticket is created. Optionally select an organization.
- automatically do this...Converse
Sends a message to a model and gets a response.
- then do this!Update Ticket
Update an existing ticket status or add comments.
- Free forever for core features
- 14 day trial for premium features & apps
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Amazon Bedrock
Amazon (AWS) Bedrock is a fully managed service that provides access to a variety of foundation models from leading AI providers, including Amazon, along with tools to build and scale generative AI applications.