TOPdesk + Trello
Create Trello cards from updated TOPdesk incidents
Easily stay on top of your incident updates from TOPdesk by creating corresponding cards in Trello. This handy workflow makes it seamless to manage your incidents with updates immediately turning into actionable Trello cards. Avoid missing out on any crucial incident updates and boost your response efficiency with this easy automation.
Easily stay on top of your incident updates from TOPdesk by creating corresponding cards in Trello. This handy workflow makes it seamless to manage your incidents with updates immediately turning into actionable Trello cards. Avoid missing out on any crucial incident updates and boost your response efficiency with this easy automation.
- When this happens...Updated Incident
Triggers when an Incident is updated.
- automatically do this!Create Card
Adds a new card on a specific board and list.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
