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Create Zendesk tickets for new incoming TextMagic SMS messages

  1. When this happensStep 1: New Incoming Message

  2. Then do thisStep 2: Create Ticket

We’ve all had the experience of being on the receiving end of hideous customer support. Do your part to turn it around by offering text support to your customers. With this integration, your customers can send a text for help and Zapier will turn the text into a help ticket. Your customers will feel like they're getting VIP treatment and your support team won't have to break their workflow.

How this TextMagic-Zendesk integration works

  1. A new inbound text arrives via TextMagic
  2. Zapier creates a new Zendesk ticket

Apps involved

  • TextMagic
  • Zendesk
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Connect TextMagic + Zendesk in Minutes

It's easy to connect TextMagic + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Incoming Call

Triggers when someone calls your TextMagic number.

InstantNew Missed Call

Triggers when you miss an incoming call to your TextMagic number.

InstantNew Incoming Message

Triggers when a new incoming message is received.

InstantNew Unsubscriber

Triggers when someone unsubscribes from your communication.

New Group

Triggers when a new group is created.

New Organization

Triggers when a new organization is added to Zendesk.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New Ticket

Triggers when a new ticket is added to a view.

New User

Triggers when a new user is created.

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