When this happens...
TextMagicNew Incoming Message
Then do this...
ZendeskCreate Ticket

We’ve all had the experience of being on the receiving end of hideous customer support. Do your part to turn it around by offering text support to your customers. With this integration, your customers can send a text for help and Zapier will turn the text into a help ticket. Your customers will feel like they're getting VIP treatment and your support team won't have to break their workflow.

How this TextMagic-Zendesk integration works

  1. A new inbound text arrives via TextMagic
  2. Zapier creates a new Zendesk ticket

Apps involved

  • TextMagic
  • Zendesk

Why Zapier?


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It's easy to connect TextMagic + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Incoming Message

Triggers when a new incoming message is received.

Send Message

Sends a new message.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Unsubscriber

Triggers when someone unsubscribes from your communication.

Create Ticket

Create a new ticket.

New Incoming Call

Triggers when someone calls your TextMagic number.

Create Organization

Create a new organization.

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Become a Zapier Integration Partner

TextMagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations