Telegram + Zendesk
Create Zendesk tickets from new Telegram messages
Manage your customer support tickets efficiently with this workflow. When a new message appears in the Telegram app, a corresponding ticket is created within the Zendesk app. Perfect for efficiently managing incoming requests and streamlining your customer service procedure, this automation aids in providing prompt and timely responses to customer inquiries.
Manage your customer support tickets efficiently with this workflow. When a new message appears in the Telegram app, a corresponding ticket is created within the Zendesk app. Perfect for efficiently managing incoming requests and streamlining your customer service procedure, this automation aids in providing prompt and timely responses to customer inquiries.
- When this happens...New Message
Triggers instantly when a new message is received by your bot via webhook.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Chat ID
Try ItChat IdRequired
PhotoRequired
Caption
Caption Format
Send Silently
Protect Content
New Group
Triggers when a new group is created.
Try ItViewRequired
Try It
Chat IdRequired
Text Format
Message TextRequired
Disable Link Preview
Chat IdRequired
Poll Question TextRequired
Should the poll be anonymous?Required
Poll TypeRequired
How long should the poll be open?
Send Closed Poll?
Send Silently?
Protect Content from forwarding and saving?
TagsRequired
Try ItOrganization
Try It
