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Telegram + Zendesk

Telegram + Zendesk

Telegram + Zendesk integrations

Create Zendesk tickets from new Telegram messages

Manage your customer support tickets efficiently with this workflow. When a new message appears in the Telegram app, a corresponding ticket is created within the Zendesk app. Perfect for efficiently managing incoming requests and streamlining your customer service procedure, this automation aids in providing prompt and timely responses to customer inquiries.

  1. When this happens...
    New Message
    New Message
    New MessageTriggers instantly when a new message is received by your bot via webhook.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Telegram and Zendesk

Discover other triggers and actions you can use with Telegram and Zendesk

    • Chat ID
    Trigger
    Instant
    Try It
    • Chat_id
      Required
    • Photo
      Required
    • Caption
    • Caption Format
    • Send Silently
    • Protect Content
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Chat_id
      Required
    • Text Format
    • Message Text
      Required
    • Disable Link Preview
    Action
    Write
    • Chat_id
      Required
    • Poll Question Text
      Required
    • Should the poll be anonymous?
      Required
    • Poll Type
      Required
    • How long should the poll be open?
    • Send Closed Poll?
    • Send Silently?
    • Protect Content from forwarding and saving?
    Action
    Write
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
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About Telegram
Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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