When this happens...
SmartSurveyNew Response
Then do this...
ZendeskCreate Ticket

Wouldn’t you like to improve relationships with your customers through good communication? If you receive a question or request in a SmartSurvey form, this Zapier integration can automatically create support tickets for follow up in Zendesk, taking all the hard work out of managing responses to each individual.

Note: This Zapier integration doesn't import existing responses to Zendesk, only new responses after you've set it up.

How this Zendesk-SmartSurvey integration works

  1. Someone fills out a question or request in a SmartSurvey form
  2. Zapier automatically creates a Zendesk ticket

Apps involved

  • A SmartSurvey Business or Enterprise account
  • A Zendesk account

Why Zapier?


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It's easy to connect SmartSurvey + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Response

Triggers when a survey has a new response.

Create Contact

Creates a contact within a contact list.

New User

Triggers when a new user is created.

Send Survey

Send a survey invitation to a new contact.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

New Group

Triggers when a new group is created.

Create User

Create a new user.

New Forum

Triggers when a new forum is added.

Create Ticket

Create a new ticket.

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Become a Zapier Integration Partner

SmartSurvey provides powerful, advanced online survey software. Built to let individuals and teams create any type of questionnaire or form to get answers fast.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations