Wouldn’t you like to improve relationships with your customers through good communication? If you receive a question or request in a SmartSurvey form, this Zapier integration can automatically create support tickets for follow up in Zendesk, taking all the hard work out of managing responses to each individual.
Note: This Zapier integration doesn't import existing responses to Zendesk, only new responses after you've set it up.
How this Zendesk-SmartSurvey integration works
- Someone fills out a question or request in a SmartSurvey form
- Zapier automatically creates a Zendesk ticket
- A SmartSurvey Business or Enterprise account
- A Zendesk account
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Triggers when a survey has a new response.
Creates a contact within a contact list.
Triggers when a new user is created.
Send a survey invitation to a new contact.
Triggers when a new ticket is added to a view.
Attach a file to an existing ticket.
Triggers when a new group is created.
Create a new user.
Triggers when a new forum is added.
Create a new ticket.