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Create a Zendesk support ticket from a SmartSurvey form

  1. When this happensStep 1: New Response

  2. Then do thisStep 2: Create Ticket

Wouldn’t you like to improve relationships with your customers through good communication? If you receive a question or request in a SmartSurvey form, this Zapier integration can automatically create support tickets for follow up in Zendesk, taking all the hard work out of managing responses to each individual.

Note: This Zapier integration doesn't import existing responses to Zendesk, only new responses after you've set it up.

How this Zendesk-SmartSurvey integration works

  1. Someone fills out a question or request in a SmartSurvey form
  2. Zapier automatically creates a Zendesk ticket

Apps involved

  • A SmartSurvey Business or Enterprise account
  • A Zendesk account
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Connect SmartSurvey + Zendesk in Minutes

It's easy to connect SmartSurvey + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Response

Triggers when a survey has a new response.

Create Ticket

Create a new ticket.

Add Comment to Ticket

Add a comment to an existing ticket.

Update Organization

Update an existing organization.

Update User

Update an existing user.

Create Organization

Create a new organization.

Attach File to Ticket

Attach a file to an existing ticket.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Ticket

Update an existing ticket status or add comments.

Create User

Create a new user.

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