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Add a chat from Pure Chat as a ticket in Zendesk

  1. When this happensStep 1: Finished Chat

  2. Then do thisStep 2: Create Ticket

If customers initial a support request using live chat, you may want to create a ticket in Zendesk while you troubleshoot the issue. This Zapier automation will create a new ticket in Zendesk from a live chat conversation in Pure Chat.

How It Works

  1. A chat is completed in Pure Chat
  2. Zapier creates a new ticket in Zendesk

What You Need

  • Pure Chat account
  • Zendesk account
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Connect Pure Chat + Zendesk in Minutes

It's easy to connect Pure Chat + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantFinished Chat

Triggers when a live chat conversation ends.

InstantNew Contact Email Collected

Triggers when a new email address is collected by Pure Chat.

New Organization

Triggers when a new organization is added to Zendesk.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New User

Triggers when a new user is created.

InstantNew Chat Request

Triggers whenever a website visitor initiates a new chat request.

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.