PagerDuty + Zoho Desk

Create PagerDuty events for new Zoho Desk tickets

Stay on top of customer support requests by instantly notifying your team in PagerDuty when a new ticket is created in Zoho Desk. With this automation workflow, your team can respond quickly and efficiently to customer issues, improving your response time and customer satisfaction. This simple yet effective workflow streamlines communication between your help desk and incident management system.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Add Trigger Event
Trigger an incident in PagerDuty with this Incident Key.
ActionWrite

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Supported triggers and actions

What does this mean?

- OrganizationRequired
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Instant
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- OrganizationRequired
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Instant
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- OrganizationRequired
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Instant
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- OrganizationRequired
- DepartmentRequired
- StatusRequired
Trigger
Instant
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- OrganizationRequired
- DepartmentRequired
Trigger
Instant
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- OrganizationRequired
- DepartmentRequired
- TicketRequired
- ContentRequired
- PublicRequired
Action
Write
- OrganizationRequired
- Account
- Last NameRequired
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Write

- OrganizationRequired
- DepartmentRequired
- TicketRequired
- From Address (E-Mail)Required
- To Address (E-Mail)Required
- Content TypeRequired
- Reply ContentRequired
- Is Forward
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Select OrganizationRequired
- EmailRequired
Action
Search
- Event Type
- Assigned To
- Service IDRequired
Trigger
Instant
Try It
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- OrganizationRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
- Direction
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
Trigger
Instant
Try It
- OrganizationRequired
- Ticket IDRequired
- FileRequired
- Public
Action
Write
- OrganizationRequired
- Account NameRequired
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- OrganizationRequired
- DepartmentRequired
- ContactRequired
- SubjectRequired
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- OrganizationRequired
- DepartmentRequired
- TicketRequired
- Contact
- Subject
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- OrganizationRequired
- DepartmentRequired
- Ticket NumberRequired
Action
Search
- OrganizationRequired
- EmailRequired
- Account
- Last NameRequired
- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Search or write
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
Action
Write
- Integration KeyRequired
- DescriptionRequired
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write
- ScheduleRequired
- Start TimeRequired
- End TimeRequired
Action
Search

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

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About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn more

PRODUCTS

CAPABILITIES

By team

PagerDuty + Zoho Desk

Create PagerDuty events for new Zoho Desk tickets

New Account

New Attachment

OrganizationRequired

New Contact

OrganizationRequired

New Status Change

OrganizationRequired

DepartmentRequired

StatusRequired

Updated Ticket

OrganizationRequired

DepartmentRequired

Add Comment

OrganizationRequired

DepartmentRequired

TicketRequired

ContentRequired

PublicRequired

Create Contact

OrganizationRequired

Account

Last NameRequired

First Name

Title

Description

Type

Email

Secondary Email

Twitter

Facebook

Phone

Mobile/ Cellular

Street Address

City

State

Country

Zip Code

Send E-Mail Reply

OrganizationRequired

DepartmentRequired

TicketRequired

From Address (E-Mail)Required

To Address (E-Mail)Required

Content TypeRequired

Reply ContentRequired

Is Forward

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Contact

Select OrganizationRequired

EmailRequired

New or Updated Incident

Event Type

Assigned To

Service IDRequired

Add Resolve Event

Integration KeyRequired

Incident KeyRequired

Incident Key Filter Regex

Description

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

New Agent