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Create or update users and their cases on Kayako from new SurveyMonkey responses

  1. When this happensStep 1: New Response Notification With Answers

  2. Then do thisStep 2: Create Conversation With a Private Note

Using a survey to gather up issues and comments? Let Zapier capture those responses with this automation. After you've turned it on, every new response you receive on SurveyMonkey will either create a new user or update one that exists, creating a case for them with the issues you need to solve their problems and provide stellar support.

How this SurveyMonkey-Kayako integration works

  1. A new survey is submitted on SurveyMonkey
  2. Zapier adds a new user on Kayako
  3. Zapier adds a new case on Kayako

Apps involved

  • SurveyMonkey
  • Kayako
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Connect Kayako + SurveyMonkey in Minutes

It's easy to connect Kayako + SurveyMonkey and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Conversation

Triggers whenever a new conversation is created.

InstantNew User

Triggers when a new user account is created.

InstantTag Added to Conversation

Triggers when a tag is added to a conversation.

InstantTag Added to User

Triggers when a tag is added to a user.

InstantNew Response Notification With Answers

Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

InstantNew Organization

Triggers when a new organization is created.

InstantNew Reply

Triggers whenever a reply is received on a conversation (also triggered on the first post).

InstantTag Added to Organization

Triggers when a tag is added to an organization in Kayako.

InstantNew Response Notification

Triggers a notification when your survey is completed.