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Kayako + SurveyMonkey

Create or update users and their cases on Kayako from new SurveyMonkey responses

Using a survey to gather up issues and comments? Let Zapier capture those responses with this automation. After you've turned it on, every new response you receive on SurveyMonkey will either create a new user or update one that exists, creating a case for them with the issues you need to solve their problems and provide stellar support.

Using a survey to gather up issues and comments? Let Zapier capture those responses with this automation. After you've turned it on, every new response you receive on SurveyMonkey will either create a new user or update one that exists, creating a case for them with the issues you need to solve their problems and provide stellar support.

  1. When this happens...
    SurveyMonkeySurveyMonkey
    New Response Notification With Answers

    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

    TriggerInstant
  2. automatically do this...
    KayakoKayako
    Find or Create a User

    Find or Create a User

    ActionSearch or write
  3. then do this!
    KayakoKayako
    Create Conversation With a Private Note

    Creates a new conversation with the first post as a private note.

    ActionWrite
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Supported triggers and actions

What does this mean?
kayako logo
kayako logo

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

  • Customer Support
surveymonkey logo
surveymonkey logo

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.
Learn more

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