Create Kayako users and cases for failed Stripe payments
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A failed payment can quickly lead to a frustrated customer when services are discontinued. Make sure you follow up on these quickly by setting up this integration. From then on, it will trigger whenever a payment fails on Stripe, creating a Kayako user (or updating one) and logging the failure as a case for them so your team can review and address the issue immediately.
How this Stripe-Kayako integration works
- A new payment fails on Stripe
- Zapier adds a new user on Kayako
- Zapier adds a new case on Kayako