Create Kayako users and cases for failed Stripe payments

A failed payment can quickly lead to a frustrated customer when services are discontinued. Make sure you follow up on these quickly by setting up this integration. From then on, it will trigger whenever a payment fails on Stripe, creating a Kayako user (or updating one) and logging the failure as a case for them so your team can review and address the issue immediately.

How this Stripe-Kayako integration works

  1. A new payment fails on Stripe
  2. Zapier adds a new user on Kayako
  3. Zapier adds a new case on Kayako

Apps involved

  • Stripe
  • Kayako
Create Kayako users and cases for failed Stripe payments
Stripe integration logo

Stripe is a developer-friendly way to accept payments online and in mobile apps. Stripe's suite of APIs powers commerce for thousands of companies of all sizes, processing billions of dollars for businesses each year.

Kayako integration logo

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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