Kayako
When this happens...
StripeNew Charge (Legacy)
Then do this...
KayakoCreate Conversation With a Private Note

A failed payment can quickly lead to a frustrated customer when services are discontinued. Make sure you follow up on these quickly by setting up this integration. From then on, it will trigger whenever a payment fails on Stripe, creating a Kayako user (or updating one) and logging the failure as a case for them so your team can review and address the issue immediately.

How this Stripe-Kayako integration works

  1. A new payment fails on Stripe
  2. Zapier adds a new user on Kayako
  3. Zapier adds a new case on Kayako

Apps involved

  • Stripe
  • Kayako

Why Zapier?

Free

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Easy

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Kayako + Stripe and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user account is created.

Create Event

Creates a new event, which will show on the user's timeline.

New Conversation

Triggers whenever a new conversation is created.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

New Charge

Triggers when someone's credit card is charged.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

New Event

Triggers when a new event like a dispute, subscription, or transfer is added.

Create Customer

Creates a new customer.

New Customer

Triggers when a new customer is added.

Update Customer

Updates a customer.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Stripe is a developer-friendly way to accept payments online and in mobile apps. Stripe's suite of APIs powers commerce for thousands of companies of all sizes, processing billions of dollars for businesses each year.

See Stripe Integrations