Help Scout + WhatsApp Notifications

Update tags in Help Scout and send messages via WhatsApp Notifications

Optimize your customer support efficiency with this effective workflow. Whenever there are tag updates in Help Scout, a key message will be promptly sent through the WhatsApp Notifications system. This allows you to stay updated about every change promptly, reducing manual work and enhancing the response time in your customer service operations. It's a seamless way to keep your communication streamlined and on track.

Optimize your customer support efficiency with this effective workflow. Whenever there are tag updates in Help Scout, a key message will be promptly sent through the WhatsApp Notifications system. This allows you to stay updated about every change promptly, reducing manual work and enhancing the response time in your customer service operations. It's a seamless way to keep your communication streamlined and on track.

  1. When this happens...
    Help ScoutHelp Scout
    Tags Updated

    Triggers when conversation tags are updated.

    TriggerInstant
  2. automatically do this!
    WhatsApp NotificationsWhatsApp Notifications
    Send Message

    Sends a message to a WhatsApp user.

    ActionWrite
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Supported triggers and actions

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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whatsapp-notifications logo
whatsapp-notifications logo

About WhatsApp Notifications

Receive notifications on WhatsApp.

Related categories

  • Communication
  • Notifications
  • Phone & SMS