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Help Scout + Viable

Analyze new Help Scout conversations with Viable

Get insights from your Help Scout conversations including topics, sentiment, emotion, and feedback type. When a new conversation is added to Viable with this Zapier template, it will be structured, analyzed, and tagged so that insights are just a report or question away. You’ll be able to respond to customers better and faster.

Get insights from your Help Scout conversations including topics, sentiment, emotion, and feedback type. When a new conversation is added to Viable with this Zapier template, it will be structured, analyzed, and tagged so that insights are just a report or question away. You’ll be able to respond to customers better and faster.

  1. When this happens...
    Help ScoutHelp Scout
    Conversation Created

    Triggers when a new conversation is created.

    TriggerInstant
  2. automatically do this!
    ViableViable
    Ingest Datapoint

    Ingests a datapoint into your feedback feed.

    ActionWrite
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Supported triggers and actions

What does this mean?
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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viable logo
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About Viable

Viable automates qualitative feedback analysis so business teams can quickly and easily get summarized insights in natural language, powered by GPT-3.

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