Help Scout + Telegram

Send Telegram messages for new Help Scout conversations

Streamline your support with seamless communication. With this workflow, each customer interaction in Help Scout triggers a quick notification to be sent in your Telegram account. It simplifies your customer service process by ensuring you're promptly informed about new conversations, allowing you to respond faster and improve customer satisfaction. Enjoy a smoother, hassle-free service experience.

Streamline your support with seamless communication. With this workflow, each customer interaction in Help Scout triggers a quick notification to be sent in your Telegram account. It simplifies your customer service process by ensuring you're promptly informed about new conversations, allowing you to respond faster and improve customer satisfaction. Enjoy a smoother, hassle-free service experience.

  1. When this happens...
    Help ScoutHelp Scout
    Conversation Created

    Triggers when a new conversation is created.

    TriggerInstant
  2. automatically do this!
    TelegramTelegram
    Send Message

    Sends a message from your bot.

    ActionWrite
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Supported triggers and actions

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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telegram logo
telegram logo

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Learn more

Related categories

  • Phone & SMS
  • Team Chat